Privacy Policy for FreeCancellation.com

At FreeCancellation.com, operated by [Legal entity — to be confirmed], we prioritize the privacy and security of our users. This Privacy Policy describes how we collect, use, and protect your information when you use our website and booking services, which are powered by our supply partner.

This Website is operated in accordance with the laws of England & Wales. The operating company is registered under company number [To be confirmed], with its registered address at [To be confirmed].

1. Information We Collect

To facilitate your travel bookings via our platform, we collect the following types of information:

1.1 Personal Identification Information

This includes your name, email address, phone number, and mailing address provided during the booking process.

1.2 Payment Information

As this Website operates on a "Property Collect" basis, we or our PCI-compliant partners collect your credit card details (number, expiration date, and security code) solely to guarantee your reservation. This data is transmitted securely to the property via our supply partner.

1.3 Technical and Usage Data

We automatically collect information such as your IP address, browser type, device information, and interaction data to improve our services and prevent fraudulent activity.

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and confirm your travel reservations with our supply partner and the relevant property.
• To send booking confirmations, status updates, and support-related communications.
• To comply with legal obligations and financial reporting requirements under the laws of England & Wales.
• To enhance website performance and personalize your user experience.

3. Data Sharing and Disclosure

We do not sell your personal data. However, we share your information with third parties necessary to complete your travel:

3.1 Our Supply Partner and Properties

Your booking details are shared with our supply partner and the specific hotel or property you have reserved to ensure your reservation is honored and secured.

3.2 Payment Transmission

Since you pay the property directly, your card details are used only as a guarantee. We use secure PCI-compliant bridges to transmit this data to the property via our supply partner's infrastructure.

3.3 Legal Requirements

We may disclose information if required by law or by regulatory authorities in England & Wales, such as in response to a court order or to prevent fraudulent activity.

4. Data Security

We implement industry-standard security measures to protect your data. All transmissions involving sensitive payment information are encrypted using TLS 1.2 or higher. We ensure that our systems and our supply partner's systems adhere to PCI DSS (Payment Card Industry Data Security Standard) requirements.

5. Cookies and Tracking

Our website uses cookies to remember your search preferences and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the website may not function correctly as a result.

6. Your Rights

In accordance with applicable data protection laws, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact our privacy team at the email address provided below.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Update Date."

9. Contact Us