Terms and Conditions for FreeCancellation.com

Welcome to FreeCancellation.com (the "Website"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our Website to search for or book travel accommodations, you agree to be bound by these Terms.

This Website is operated by [Legal entity — to be confirmed] ("we", "us", or "our"), a company registered in England & Wales under company number [To be confirmed], with its registered address at [To be confirmed] and VAT number [To be confirmed].

1. Scope of Service

FreeCancellation.com acts as an intermediary technology platform. We provide a search and booking interface that connects users with lodging inventory provided by our supply partner and its affiliates ("Travel Service Providers").

We do not own, manage, or control the hotels, resorts, or vacation rentals listed on the Website. Your contract for accommodations is directly with the property itself.

2. The Property Collect Model

This Website operates exclusively on a "Property Collect" (Pay at Hotel) basis. By making a reservation through our platform, you acknowledge the following:

2.1 No Payment to Website: You will not be charged by FreeCancellation.com for your room rate. Your payment for the stay will be made directly to the property, typically at check-in or check-out.

2.2 Credit Card Guarantee: You are required to provide valid credit card details at the time of booking to secure and guarantee your reservation. These details are transmitted securely to the property or Travel Service Provider via our supply partner's secure systems.

2.3 Pre-authorization: The property may pre-authorize your credit card or charge a deposit prior to your arrival in accordance with their specific internal policies.

3. Cancellation and No-Show Policies

FreeCancellation.com specializes in "Free Cancellation" inventory; however, "Free Cancellation" is subject to specific timeframes defined by each property.

3.1 Cancellation Deadlines

The specific deadline to cancel without penalty (e.g., "48 hours before arrival" or "By 14:00 on [Date]") is clearly displayed on the hotel listing and in your booking confirmation. It is your responsibility to cancel before this deadline to avoid charges.

3.2 Late Cancellations

If you cancel after the defined free cancellation period, the property is entitled to charge a cancellation fee to the credit card provided, as per their terms and conditions.

3.3 No-Shows

If you fail to arrive at the property without prior cancellation ("No-show"), the property will typically charge a penalty (often the cost of the first night or the full stay) to your credit card.

4. Accuracy of Information

Property descriptions, images, amenities, and maps are provided by our supply partner. While we strive for accuracy, we cannot guarantee that the information is error-free. Star ratings are provided for guidance and may vary by regional standards.

5. Pricing and Local Fees

5.1 Total Price: The price shown on the Website is an estimate of the total room cost. Some properties may charge additional local "Resort Fees," "City Taxes," or "Tourism Levies" upon arrival that are mandated by local government and are not included in the booking total.

5.2 Currency: Rates are often converted for your convenience. Since you pay the property directly in their local currency, the final amount charged by your bank may vary slightly due to exchange rate fluctuations.

6. User Responsibilities

You must be at least 18 years of age and possess the legal authority to create a binding legal obligation. You agree to provide accurate and complete information and are responsible for ensuring you have the necessary travel documentation (visas, passports, etc.) for your destination.

7. Limitation of Liability

To the maximum extent permitted by law, FreeCancellation.com shall not be liable for any direct or indirect loss arising from the actions or omissions of the property or our supply partner, including but not limited to overbookings, property condition, or service levels. Our liability is limited to the facilitation of the booking information only.

8. Data Security and PCI Compliance

We take your payment security seriously. Your credit card information is handled by PCI-compliant third-party systems and is encrypted for secure transmission to the property via our supply partner to guarantee your booking.

9. Governing Law

These Terms and your use of this Website are governed by and construed in accordance with the laws of England & Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.

10. Contact Us